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Returns
Everything here is made to order, so we can't take back a size that doesn't fit or an order you've changed your mind about. If something arrives misprinted, damaged or wrong, email us within 21 days of delivery with your order number and a photo, and we'll replace it. If we can't replace it, we'll refund it.
If something's wrong with it
That covers a misprint, damage, a fault, the wrong item, a size tag that doesn't match what you ordered, or something missing from the parcel. Email[email protected]within 21 days of the day it arrived, with:
- your order number (it's in your order email and starts with BB)
- a clear photo of the problem, in good light
If it's the wrong item, get the packing slip in the same photo. If something's missing, a photo of the packaging and the packing slip does it.
We'll send a replacement at no cost to you, and you don't need to send anything back. If it can't be replaced (say it's out of stock or no longer made), we'll refund that item instead.
If it never turns up
The shipping page gives how long making and delivery take. If it's five business days past that and nothing has arrived, email us with your order number. We'll chase it with the printer, and if it's lost we'll send a replacement, or a refund if it can't be replaced. Tell us no later than 21 days after it should have arrived.
Wrong size, or changed your mind
Each piece is printed (or, for the cap, embroidered) after you order it, for you. That's why we can't take it back or swap the size. Every product page with sizes has a size chart; check it against something you already own before you order.
If the address was wrong
A parcel the carrier can't deliver goes back to the printer, which holds it for 30 days. Email us the right address as soon as you can. Sending it again costs extra and that cost is yours; we'll tell you how much before we resend it.
Refunds
A refund goes back to the card or payment method you used at checkout. How long it takes to show up is down to your bank.
Changing or cancelling an order is in the terms of sale.